Q: You just installed my system, can you come adjust a head (or more) for no charge?

A: Yes, we can definitely set up your controller to water every other day. You can also do this yourself by referencing your manual, or the app on your Wi-Fi system.

Q: My town says I can only water on odd (or even) days, can this be done?

Q: How long does it take to install an irrigation system?

Q: What if the water keeps running (leak in main line or zone stuck on)?

Q: I have a leak in a line or broken sprinkler head in just one zone. Can I still use the system?

A: A rain sensor detects measurable rainfall and turns off the automatic irrigation valves to prevent over watering. You can bypass this feature anytime you would like. 

A: : Typically no. However, simple seasonal adjustments of the controller may be necessary to ensure an adequate watering cycle and duration. Other than that, your system is virtually maintenance-free with proper seasonal servicing. Systems installed in 2017 or later will be wi-fi capable. Once the controller is connected to your existing wi-fi, we will be able to access it and program it right from our office. 

Q: I have a well. Can I still have an irrigation system?

Q: After my system is up and running is there anything I need to do?

MA: (978) 957-8873 NH: (603) 635-8873

     IN GROUND SPRINKLER SERVICE & INSTALLATION & WINTERIZATION FOR ALL OF NORTHERN MASSACHUSETTS & SOUTHERN NEW HAMPSHIRE

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Q: How much damage will a sprinkler installation cause to my lawn?

A: Yes, just set the "station run time" to zero for the problem zone, and you can still run the other zones until we come out to fix it. Refer to the owner's manual for programming instructions.

A: When a program finishes watering and starts again, we call it repeat cycling. A common reason for a controller to repeat cycle is more than one start time is programmed. Refer to your owner's manual for specific instructions.

A: First turn the controller to “OFF”. If the water continues to run, turn the water off in the basement or outside at the backflow. There could be a valve stuck open, sediment in the line, or a short in a wire somewhere. If you just turned your system on, check the valve boxes to make sure all the valves are in the closed position. If you don’t find any that were open, or you closed some and the zone still won’t shut off, please give us a call for service.

A: First turn off the water by closing the valve before the backflow or in the basement at the irrigation shut off (marked by an orange Pro-Turf tag). Call us for service as this indicates there is either damage to the backflow, or a leak in the system which is preventing the system from pressurizing properly.

Q: What should I do to prepare for the installation?

Q: Your guys were here for an install and left, is it complete?

A: We use a great deal of caution during installation and use machinery that minimizes turf damage. The likelihood of damage depends upon how well established your turf is and soil conditions, and underground conditions such as rocks, ledge, tree roots, and soil type. Usually in two to three weeks you would never even know we had been to your home. 

Installation QUESTIONS

A: Please see our page of helpful videos and links to manuals for your controllers.

A: Nothing major, just mow your lawn to a regular height before we start the installation. We will handle the installation process start to finish. We contact DigSafe to locate underground utilities on your property and arrange for all necessary plumbing to be performed by one of our licensed plumbers. 


A: We need to make one visit to install the backflow unit inside your house. Once the backflow is installed, the average residential installation only takes one day, but in some cases additional time may be necessary depending on the size of your project.


A: Certainly. We specialize in low-pressure systems for well-derived water supplies. With today’s advanced technology, there are numerous options available.

A: First make sure there is power at the outlet. If there is power at the outlet then the controller might need to be replaced. This will require some troubleshooting to determine the cause of the problem. Call Pro-Turf for service.

Q: Why does my controller display show NO or NO AC?

Q: Why does the controller show that the zones are working, but there is no water coming out of the sprinklers?

A: The NO or NO AC display is a diagnostic message telling you that the controller has stopped receiving AC power. The controller is running on the power supplied by the back up battery. Check the power source by plugging a lamp or radio into the wall outlet to verify there is power at the outlet. If your controller is not plugged into a wall outlet, the power source is hardwired. Controllers that are hardwired to the power source will need to be tested by a qualified electrician. Call Pro-Turf for service.

Q: I’m having some work done at my property. Should I wait to have the system installed until the work is finished?

Q: How do I program my controller? 

A: The type of work being done will ultimately determine the time frame. For instance, if you are having a new lawn installed or repaired by someone other than us, we would be the second to last step in the process, the last being either your hydroseed or sod. If you’re having a fence installed, we would come in after that is complete. Just check with us for your specific scenario. 

A: Typically, yes. After the project is paid in full, we will set up a time to do a controller walk-through with you. We should have sent you an email with an update, but it may have gone to your spam folder. Feel free to call us if you are not sure. 

TROUBLESHOOTING & MAINTENANCE

Q: What is the benefit of installing a Rain Sensor?

Q: What if my backflow is gushing or leaking?

Q: My controller has a blank or unreadable display. What should I do?

A: Make sure the controller is programmed correctly. Stations that do not turn on may not have a run time scheduled in the program. A program missing a start time, run times, or days to water will not come on at all. Refer to the owners manual for programming instructions.

Q: Why do my sprinklers finish watering and then start again?

Q: What is the cost for a newly installed irrigation system?

Q: Why won't my controller turn on a station or program?

A: Generally this happens after a rainfall when the rain sensor is full of water, the main shut off valve is closed, the program is setup incorrectly, one or more of the ball valves on the backflow is closed, or a valve in a valve box is stuck closed.

A: The cost for installing a new irrigation system varies upon the type of system that is needed, as well as the size of the areas needing irrigation. Pro-Turf provides free estimates for full installations and add-ons, and most systems will run you $2,500-$5,000 depending on the number of zones and heads you need. Please contact the office to set up an appointment.

Frequently Asked Questions

A: Your installation comes with 1 complimentary adjustment service call within the first 30 days. You should not need any adjustments, but if you think you do please let us know, or reference this page to see how to adjust them yourself. Additional visits will have a service call charge.